FAQ's
WHERE IS LUXE FOUNDRY LOCATED?
LUXE FOUNDRY IS PROUDLY BASED IN LONDON, ONE OF THE WORLD’S FASHION CAPITALS. OUR LOCATION ALLOWS US TO STAY AT THE FOREFRONT OF LUXURY TRENDS AND PROVIDE OUR CLIENTS WITH CAREFULLY CURATED, HIGH-END JEWELLERY COLLECTIONS.
DO YOU OFFER SHIPPING WITHIN THE UK AND INTERNATIONALLY?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
ARE YOUR PIECES AUTHENTIC?
ABSOLUTELY. AUTHENTICITY IS AT THE HEART OF LUXE FOUNDRY. EVERY PIECE IS SOURCED WITH CARE AND GOES THROUGH A STRICT QUALITY AND AUTHENTICITY REVIEW PROCESS TO ENSURE IT MEETS OUR HIGH STANDARDS.
DO YOU HAVE A PHYSICAL STORE?
WE ARE AN ONLINE BUSINESS, AT THE PRESENT MOMENT WE DO NOT OPERATE FROM A PHYSICAL STORE.
WHAT IF I NEED HELP CHOOSING THE RIGHT PIECE?
OUR EXPERT TEAM IS ALWAYS HERE TO ASSIST YOU. WHETHER YOU’RE SELECTING A GIFT OR TREATING YOURSELF, OUR TEAM IS AVAILABLE ON WHATSAPP, EMAIL AND INSTAGRAM.
DO YOU ACCEPT RETURNS?
ALL PURCHASES MADE THROUGH LUXE FOUNDRY ARE FINAL AND NON-CANCELLABLE. IF YOU WISH TO CANCEL, YOU MUST CONTACT WITHIN 30 MINUTES OF PLACING YOUR ORDER.